Olivia Luxury Wigs – Refund & Return Policy
At Olivia Luxury Wigs, we are committed to providing our customers with premium-quality wigs, hair products, and beauty essentials. Due to the personal nature of our products and strict hygiene standards, all purchases are considered final.
Please carefully review our refund and return policy before placing your order.
No Refund Policy
Due to hygiene, safety, and quality control reasons, we do not offer refunds, returns, or exchanges on wigs, lace products, hair extensions, adhesives, melting bands, or any other hair-related products once an order has been placed and payment has been received.
Order Confirmation
Customers are responsible for carefully checking all order details before completing their purchase, including:
- Wig style and design
- Hair length
- Hair texture
- Lace type
- Colour selection
- Product specifications
- Quantity ordered
Olivia Luxury Wigs is not responsible for incorrect orders placed by customers due to selecting the wrong size, colour, style, texture, or product option.
Damaged or Incorrect Items
We take great care in preparing and packaging every order. However, if you receive an incorrect item or a product arrives damaged, please contact us within 24 hours of delivery.
To allow us to investigate and assist you, please provide:
- Your order number or proof of purchase
- Clear photos or videos showing the issue
- Details of the problem with your order
Once reviewed, we will determine the appropriate solution where applicable.
Non-Refundable Situations
Refunds, returns, or replacements will not be provided for:
- Change of mind after purchase
- Incorrect product selection by the customer
- Colour differences caused by screen settings or lighting
- Products that have been worn, installed, altered, washed, or customised
- Damage caused by incorrect installation, styling, or maintenance
- Normal shedding or changes caused by improper care
Wig Care Responsibility
Luxury wigs require proper care and maintenance to maintain their quality and longevity. Olivia Luxury Wigs is not responsible for damage caused by incorrect handling, chemical treatments, excessive heat, poor maintenance, or improper installation.
Customer Agreement
By placing an order with Olivia Luxury Wigs, you confirm that you have read, understood, and agreed to this Refund & Return Policy.
We appreciate your trust and support and remain committed to providing you with premium-quality products and exceptional service.
Thank you for choosing Olivia Luxury Wigs — where beauty, confidence, and luxury come together.